The People’s Plan
User Liam Byrne’s avatar
Liam Byrne

Make all government services accessible online


All government services should be accessible online so that people can access their information or make changes whenever they want.


People often don't have time to go to the post office, ring daytime hotlines or queue up in council offices.

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Default avatar in use for Theresa Eynon
Theresa Eynon
Not much help for the digitally excluded - the poor, elderly and learning-disabled - who are likely to see face-to-face access diminish leaving them further behind.
Default avatar in use for Matthew
Poorly considered online applications and resources can also be huge security liabilities. Especially if they are intended to give access to personal data.
Default avatar in use for Matthew
I also feel that the whole .gov thing was designed to improve accessibility, but ended up with lots of great existing stuff being removed.